{"id":10127,"date":"2026-01-15T14:02:51","date_gmt":"2026-01-15T13:02:51","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&p=10127"},"modified":"2026-01-15T14:02:51","modified_gmt":"2026-01-15T13:02:51","slug":"como-obtener-los-archivos-de-registro-de-avast-business","status":"publish","type":"faq","link":"https:\/\/test.antivirusedition.com\/es\/faq\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\/","title":{"rendered":"\u00bfC\u00f3mo se pueden obtener los archivos de registro de Avast Business?"},"content":{"rendered":"

Para proporcionar los registros de Avast Business de un equipo cliente (PC o servidor Windows):<\/strong><\/p>\n

1. Descarga y ejecuta la siguiente herramienta de soporte de Avast:
\nhttp:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe<\/a>
\n2. Haz clic en el bot\u00f3n Siguiente<\/strong>.
\n3. Introduce la direcci\u00f3n de correo electr\u00f3nico que utilizaste para realizar el pedido del cliente o la que utilizaste para abrir la consola de Avast Business.
\n4. Introduce los detalles del problema que tienes.
\n5. Haz clic en GENERAR<\/strong>. No hagas clic todav\u00eda en el bot\u00f3n \u00abFINALIZAR\u00bb
\n6. Por \u00faltimo, responde a tu ticket de soporte adjuntando el archivo de registro que se encuentra en:
\nC:UsuariosNombreDeUsuarioAppDataLocalAvastSupport<\/strong>
\n7. Haz clic en el bot\u00f3n TERMINAR<\/strong><\/p>\n

Una vez que hayamos recibido tu respuesta por correo electr\u00f3nico con las capturas de pantalla y los archivos de registro, te agradecer\u00edamos que nos dieras al menos unos d\u00edas para analizar y diagnosticar tu problema.<\/p>\n

Para proporcionar los registros de depuraci\u00f3n:<\/strong><\/p>\n

En ocasiones, los archivos de registro est\u00e1ndar no proporcionan suficiente informaci\u00f3n o detalles para diagnosticar o resolver tu problema, y el servicio de asistencia t\u00e9cnica de Avast Business puede solicitarte los registros de depuraci\u00f3n. Estos son los pasos para activar los registros de depuraci\u00f3n:<\/p>\n

1. Inicia sesi\u00f3n en tu consola de Avast Business<\/a>
\n2. Duplica la plantilla de configuraci\u00f3n del equipo que presenta el problema y cambia el nombre de esta nueva plantilla de configuraci\u00f3n: Registro de depuraci\u00f3n<\/strong>
\n3. Ve a Par\u00e1metros del dispositivo<\/strong> > haz clic en la plantilla de par\u00e1metros Registro de depuraci\u00f3n<\/strong> > Configuraci\u00f3n general<\/strong> > Marca la casilla Activar el registro de depuraci\u00f3n<\/strong>
\n4. Haz clic en Aplicar los cambios<\/strong> (arriba a la derecha).
\n5. Aplica esta configuraci\u00f3n a la m\u00e1quina que da problemas.
\n6. Inicia la instalaci\u00f3n del paquete de instalaci\u00f3n de Avast en este equipo y, a continuaci\u00f3n, rein\u00edcialo.
\n7. A continuaci\u00f3n, sigue las instrucciones anteriores para recuperar los registros que se encuentran en el equipo que presenta el problema y env\u00edanoslos.
\n8. Por \u00faltimo, sustituye la plantilla de par\u00e1metros Registro de depuraci\u00f3n<\/strong> mediante su modelo de par\u00e1metros est\u00e1ndar y, a continuaci\u00f3n, Reinicia este ordenador<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"

Pour fournir les logs Avast Business d’un poste client (PC ou server Windows): 1. T\u00e9l\u00e9chargez et ex\u00e9cutez l’outil de support Avast suivant: http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez sur le bouton Suivant. 3. Entrez l’adresse Email que vous avez utilis\u00e9 pour passer la commande du client ou celle utilis\u00e9e pour ouvrir la console Avast Business. 4. Entrez les […]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10127","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nComment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"Pour fournir les logs Avast Business d’un poste client (PC ou server Windows): 1. T\u00e9l\u00e9chargez et ex\u00e9cutez l’outil de support Avast suivant: http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez sur le bouton Suivant. 3. Entrez l’adresse Email que vous avez utilis\u00e9 pour passer la commande du client ou celle utilis\u00e9e pour ouvrir la console Avast Business. 4. 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