{"id":10076,"date":"2026-01-13T16:21:02","date_gmt":"2026-01-13T15:21:02","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?page_id=10076"},"modified":"2026-02-27T14:13:12","modified_gmt":"2026-02-27T13:13:12","slug":"asistencia-tecnica-gratuita","status":"publish","type":"page","link":"https:\/\/test.antivirusedition.com\/es\/support-technique-gratuit\/","title":{"rendered":"Asistencia t\u00e9cnica gratuita"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10076\" class=\"elementor elementor-10076\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20a72b8 e-flex e-con-boxed e-con e-parent\" data-id=\"20a72b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1e60cf8 e-con-full e-flex e-con e-child\" data-id=\"1e60cf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70b2873 elementor-widget elementor-widget-heading\" data-id=\"70b2873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un servicio de atenci\u00f3n al cliente con personas reales, gratuito y disponible para la instalaci\u00f3n de tu antivirus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6749a81 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6749a81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c07fd00 elementor-widget elementor-widget-text-editor\" data-id=\"c07fd00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En AntivirusEdition.com, la asistencia forma parte integral de nuestro servicio. Tanto si eres un particular como un profesional, disfrutar\u00e1s de un acompa\u00f1amiento personalizado y gratuito antes, durante y despu\u00e9s de tu compra.<\/p><p>Nuestro servicio t\u00e9cnico est\u00e1 disponible por correo electr\u00f3nico, <a href=\"https:\/\/test.antivirusedition.com\/es\/pongase-en-contacto-con\/asistencia-tecnica-2\/\"><strong>a trav\u00e9s de este formulario<\/strong><\/a> o a trav\u00e9s del chat en l\u00ednea de nuestra p\u00e1gina web.<\/p><p>La asistencia t\u00e9cnica por correo electr\u00f3nico y chat nos permite enviarte capturas de pantalla o fotos con comentarios para guiarte en la instalaci\u00f3n de tu antivirus o en la resoluci\u00f3n de tu problema, algo que no es posible con la asistencia t\u00e9cnica por tel\u00e9fono. De hecho, por tel\u00e9fono, sin ver tu pantalla, es imposible realizar un diagn\u00f3stico.<\/p><p>Durante nuestras intervenciones, le pediremos que nos facilite los siguientes datos:<br \/>- <strong>Copia del mensaje de error<\/strong> que aparece en tu pantalla.<br \/>- <strong>El sistema operativo<\/strong> de tu dispositivo (Windows, Mac, iOS o Android)<br \/>- <strong>La descripci\u00f3n m\u00e1s precisa del problema<\/strong>. Encontrar\u00e1s la soluci\u00f3n a tu problema m\u00e1s r\u00e1pidamente si nos escribes: \u00ab <em>He instalado mi antivirus Avast en mi ordenador con Windows, pero cuando hago clic en el icono de Avast, el programa no se abre.<\/em> \u00bb. En cambio, si nos escrib\u00eds: \u00ab <em>Mi programa no funciona<\/em> \u00bb, tendremos que pedirle informaci\u00f3n adicional, lo que retrasar\u00e1 la resoluci\u00f3n de su problema.<\/p><p><strong>El 80% de las solicitudes que recibimos se resuelven en 24 horas<\/strong> y 97%: las solicitudes se resuelven en 48 horas. Nuestro equipo est\u00e1 formado por personas competentes (no por robots) que hacen todo lo posible para garantizar su satisfacci\u00f3n. Entendemos la frustraci\u00f3n que puede sentir ante una cuesti\u00f3n t\u00e9cnica para la que busca desesperadamente una respuesta; sin embargo, le pedimos que <strong>tratar a nuestro equipo con amabilidad<\/strong>. \u00a1A menudo es la mejor forma de obtener una respuesta m\u00e1s r\u00e1pido!<\/p><h2>Ejemplos de consultas frecuentes<\/h2><p><strong>\u00bfNo has recibido el correo electr\u00f3nico con la licencia?<\/strong><br \/>Comprueba tu carpeta de correo no deseado o la carpeta \u201cPromociones\u201d en Gmail. <br \/>Busca al remitente: contact(@)avastedition.com<br \/>Espere unos minutos (algunos proveedores de correo electr\u00f3nico aplican filtros temporales)<br \/>Si necesitas ayuda, no dudes en <a href=\"https:\/\/test.antivirusedition.com\/es\/pongase-en-contacto-con\/licencia-de-avast-2\/\">ponerse en contacto con nuestro servicio de atenci\u00f3n al cliente<\/a>.<\/p><p><strong>\u00bfTienes alg\u00fan problema con la instalaci\u00f3n?<\/strong><br \/><a href=\"https:\/\/test.antivirusedition.com\/es\/pongase-en-contacto-con\/asistencia-tecnica-2\/\"><strong>Ponte en contacto con nuestro servicio de atenci\u00f3n al cliente<\/strong><\/a> indicando el sistema operativo de tu dispositivo (Windows, Mac, iOS o Android), el mensaje de error exacto tal y como aparece en tu pantalla y una descripci\u00f3n detallada del problema que tienes. Un cliente que facilite el mayor n\u00famero posible de detalles obtendr\u00e1 una respuesta m\u00e1s r\u00e1pida que aquel que se limite a indicar: \u00ab <em>El programa no se instala<\/em> \u00bb.<\/p><p><strong>\u00bfNo sabes qu\u00e9 versi\u00f3n elegir (Avast o Norton)?<\/strong><br \/>Nuestro <a href=\"https:\/\/test.antivirusedition.com\/es\/guia-de-compra-de-avast\/\"><strong>Gu\u00eda de compra de Avast<\/strong> <strong>y<\/strong> <strong>Norton<\/strong><\/a> describe detalladamente todas las funciones de cada uno de los programas Avast y Norton. No obstante, si a\u00fan tienes dudas, no dudes en <a href=\"https:\/\/test.antivirusedition.com\/es\/pongase-en-contacto-con\/asistencia-comercial-2\/\"><strong>ponte en contacto con nuestro equipo<\/strong><\/a>.<\/p><p><strong>\u00bfQuieres transferir tu antivirus a otro dispositivo?<\/strong><br \/>Desinstala el programa Avast de tu antiguo ordenador. Para ello, ve a Panel de control &gt; Programas &gt; Desinstalar un programa &gt; Selecciona el programa Avast en la lista de programas y haz clic en \u00abDesinstalar\u00bb. Reinicia el ordenador para completar la desinstalaci\u00f3n.<br \/>En tu nuevo ordenador, instala el software de Avast utilizando el enlace de instalaci\u00f3n que recibiste por correo electr\u00f3nico al realizar el pedido. A continuaci\u00f3n, en el software de Avast, ve a Men\u00fa &gt; Suscripci\u00f3n &gt; Introducir un c\u00f3digo de activaci\u00f3n &gt; Copia y pega el c\u00f3digo que recibiste por correo electr\u00f3nico al realizar el pedido.<\/p><p><strong>\u00bfTienes alguna otra pregunta?<\/strong><br \/><a href=\"https:\/\/test.antivirusedition.com\/es\/preguntas-frecuentes\/\"><strong>Consulta nuestras preguntas frecuentes<\/strong><\/a> para obtener una respuesta r\u00e1pida a tu pregunta. Si esta no aparece en las preguntas frecuentes, entonces <a href=\"https:\/\/test.antivirusedition.com\/es\/pongase-en-contacto-con\/asistencia-tecnica-2\/\"><strong>P\u00f3ngase en contacto con nuestro servicio t\u00e9cnico<\/strong><\/a>.<\/p><p>\u00a1Nuestro equipo te orienta, sin jerga t\u00e9cnica y sin costes adicionales!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Un support client humain, gratuit et disponible pour l\u2019installation de votre antivirus Chez AntivirusEdition.com, l\u2019assistance fait partie int\u00e9grante de notre service. Que vous soyez un particulier ou un professionnel, vous b\u00e9n\u00e9ficiez gratuitement d\u2019un accompagnement personnalis\u00e9 avant, pendant et apr\u00e8s votre achat. Notre service technique est disponible par Email, via ce formulaire ou via le Tchat [&hellip;]<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-10076","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support technique gratuit - Avast Antivirus Professionnel<\/title>\n<meta name=\"description\" content=\"B\u00e9n\u00e9ficiez d\u2019un support client humain et gratuit pour l\u2019installation de votre antivirus Avast. 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