{"id":10127,"date":"2026-01-15T14:02:51","date_gmt":"2026-01-15T13:02:51","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=10127"},"modified":"2026-01-15T14:02:51","modified_gmt":"2026-01-15T13:02:51","slug":"come-ottenere-i-file-di-log-per-avast-business","status":"publish","type":"faq","link":"https:\/\/test.antivirusedition.com\/it\/faq\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\/","title":{"rendered":"Come si ottengono i file di log di Avast Business?"},"content":{"rendered":"<p><strong>Per fornire i log di Avast Business da un computer client (PC o server Windows):<\/strong><\/p>\n<p>1. Scaricare ed eseguire il seguente strumento di supporto Avast:<br \/>\n<a href=\"http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe\">http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe<\/a><br \/>\n2. Fare clic sul pulsante <strong>Avanti<\/strong>.<br \/>\n3. Inserisci l'indirizzo e-mail che hai utilizzato per effettuare l'ordine del cliente o quello utilizzato per aprire la console di Avast Business.<br \/>\n4. Inserisci i dettagli del problema che stai riscontrando.<br \/>\n5. Fare clic su <strong>GENERARE<\/strong>. Non cliccare subito sul pulsante \"FINISCI\"<br \/>\n6. Infine, rispondete al vostro ticket di assistenza allegando il file di log che si trova in:<br \/>\n<strong>C:UsersUserNameAppDataLocalAvastSupport<\/strong><br \/>\n7. Fare clic sul pulsante <strong>FINE<\/strong><\/p>\n<p>Una volta ricevuta la vostra risposta via e-mail con gli screenshot e i file di log, vi preghiamo di concederci almeno qualche giorno per analizzare e individuare la causa del vostro problema.<\/p>\n<p><strong>Per fornire i log di debug:<\/strong><\/p>\n<p>A volte, i file di log standard non forniscono informazioni o dettagli sufficienti per diagnosticare o risolvere il problema, e l'assistenza tecnica di Avast Business potrebbe richiedere i log di debug. Ecco i passaggi per abilitare i log di debug:<\/p>\n<p>1. Accedi a <a href=\"https:\/\/businesshub.avast.com\/dashboard\">la vostra console Avast Business<\/a><br \/>\n2. Duplicare il modello di impostazioni del computer che presenta il problema e rinominare il nuovo modello di impostazioni: <strong>Registrazione dei messaggi di debug<\/strong><br \/>\n3. Vai su <strong>Impostazioni del dispositivo<\/strong> &gt; clicca sul modello di impostazioni <strong>Registrazione dei messaggi di debug<\/strong> &gt; <strong>Impostazioni generali<\/strong> &gt; Spuntare la casella <strong>Attivare la registrazione di debug<\/strong><br \/>\n4. Fare clic su <strong>Applica le modifiche<\/strong> (in alto a destra).<br \/>\n5. Applicare questa configurazione di parametri alla macchina che presenta il problema.<br \/>\n6. Avviare l'installazione del pacchetto di installazione di Avast su questo computer, quindi riavviarlo.<br \/>\n7. Seguite quindi le istruzioni riportate sopra per recuperare i log presenti sul computer che presenta il problema e inviateceli.<br \/>\n8. Infine, sostituire il modello di parametri <strong>Registrazione dei messaggi di debug<\/strong> tramite il suo modello di parametri standard e poi <strong>riavviare questa macchina<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Pour fournir les logs Avast Business d&rsquo;un poste client (PC ou server Windows): 1. T\u00e9l\u00e9chargez et ex\u00e9cutez l&rsquo;outil de support Avast suivant: http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez sur le bouton Suivant. 3. Entrez l&rsquo;adresse Email que vous avez utilis\u00e9 pour passer la commande du client ou celle utilis\u00e9e pour ouvrir la console Avast Business. 4. Entrez les [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10127","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"Pour fournir les logs Avast Business d&rsquo;un poste client (PC ou server Windows): 1. 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