{"id":10127,"date":"2026-01-15T14:02:51","date_gmt":"2026-01-15T13:02:51","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&p=10127"},"modified":"2026-01-15T14:02:51","modified_gmt":"2026-01-15T13:02:51","slug":"como-obter-ficheiros-de-registo-do-avast-business","status":"publish","type":"faq","link":"https:\/\/test.antivirusedition.com\/pt\/faq\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\/","title":{"rendered":"Como posso obter ficheiros de registo do Avast Business?"},"content":{"rendered":"

Para fornecer os registos do Avast Business de um computador cliente (PC ou servidor Windows):<\/strong><\/p>\n

1. Descarregue e execute a seguinte ferramenta de suporte da Avast:
\nhttp:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe<\/a>
\n2. Clique no bot\u00e3o Seguinte<\/strong>.
\n3. Introduza o endere\u00e7o de e-mail que utilizou para efetuar a encomenda do cliente ou aquele utilizado para abrir a consola do Avast Business.
\n4. Indique os detalhes do problema que est\u00e1 a enfrentar.
\n5. Clique em GERAR<\/strong>. N\u00e3o clique logo no bot\u00e3o \u00abFINALIZAR\u00bb
\n6. Por fim, responda ao seu pedido de assist\u00eancia, anexando o ficheiro de registo que se encontra em:
\nC:UsersUserNameAppDataLocalAvastSupport<\/strong>
\n7. Clique no bot\u00e3o TERMINAR<\/strong><\/p>\n

Assim que recebermos a sua resposta por e-mail com as capturas de ecr\u00e3 e os ficheiros de registo, pedimos-lhe que nos conceda pelo menos alguns dias para analisarmos e diagnosticarmos o seu problema.<\/p>\n

Para fornecer os registos de depura\u00e7\u00e3o:<\/strong><\/p>\n

Por vezes, os ficheiros de registo padr\u00e3o n\u00e3o fornecem informa\u00e7\u00f5es ou detalhes suficientes para diagnosticar\/resolver o seu problema, e o apoio t\u00e9cnico da Avast Business poder\u00e1 solicitar registos de depura\u00e7\u00e3o. Seguem-se os passos para ativar os registos de depura\u00e7\u00e3o:<\/p>\n

1. Inicie sess\u00e3o em a sua consola Avast Business<\/a>
\n2. Duplique o modelo de par\u00e2metros da m\u00e1quina que est\u00e1 a causar problemas e renomeie este novo modelo de par\u00e2metros: Registo de depura\u00e7\u00e3o<\/strong>
\n3. V\u00e1 a Par\u00e2metros do aparelho<\/strong> > clique no modelo de par\u00e2metros Registo de depura\u00e7\u00e3o<\/strong> > Par\u00e2metros Gerais<\/strong> > Assinale a caixa Ativar o registo de depura\u00e7\u00e3o<\/strong>
\n4. Clique em Aplicar as altera\u00e7\u00f5es<\/strong> (no canto superior direito).
\n5. Aplique este modelo de configura\u00e7\u00f5es ao equipamento que est\u00e1 a causar problemas.
\n6. Inicie a instala\u00e7\u00e3o do pacote de instala\u00e7\u00e3o do Avast neste computador e, em seguida, reinicie-o.
\n7. Em seguida, siga as instru\u00e7\u00f5es acima para recuperar os registos que se encontram no computador com o problema e envie-nos esses registos.
\n8. Por fim, substitua o modelo de par\u00e2metros Registo de depura\u00e7\u00e3o<\/strong> atrav\u00e9s do seu modelo de par\u00e2metros padr\u00e3o e, em seguida, reinicie esta m\u00e1quina<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"

Pour fournir les logs Avast Business d’un poste client (PC ou server Windows): 1. T\u00e9l\u00e9chargez et ex\u00e9cutez l’outil de support Avast suivant: http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez sur le bouton Suivant. 3. Entrez l’adresse Email que vous avez utilis\u00e9 pour passer la commande du client ou celle utilis\u00e9e pour ouvrir la console Avast Business. 4. Entrez les […]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10127","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nComment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"Pour fournir les logs Avast Business d’un poste client (PC ou server Windows): 1. T\u00e9l\u00e9chargez et ex\u00e9cutez l’outil de support Avast suivant: http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez sur le bouton Suivant. 3. Entrez l’adresse Email que vous avez utilis\u00e9 pour passer la commande du client ou celle utilis\u00e9e pour ouvrir la console Avast Business. 4. Entrez les […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/test.antivirusedition.com\/pt\/blogue\/faq\/como-obter-ficheiros-de-registo-do-avast-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Avast Antivirus Professionnel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/blog\\\/faq\\\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\\\/\",\"url\":\"https:\\\/\\\/test.antivirusedition.com\\\/blog\\\/faq\\\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\\\/\",\"name\":\"Comment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/#website\"},\"datePublished\":\"2026-01-15T13:02:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/blog\\\/faq\\\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/test.antivirusedition.com\\\/blog\\\/faq\\\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/blog\\\/faq\\\/comment-obtenir-des-fichiers-de-logs-pour-avast-business\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/test.antivirusedition.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/test.antivirusedition.com\\\/blog\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Comment obtenir des fichiers de logs pour Avast Business ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/#website\",\"url\":\"https:\\\/\\\/test.antivirusedition.com\\\/\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/#organization\"},\"alternateName\":\"Avast Pro Antivirus\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/test.antivirusedition.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/#organization\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"url\":\"https:\\\/\\\/test.antivirusedition.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/test.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"contentUrl\":\"https:\\\/\\\/test.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"width\":296,\"height\":92,\"caption\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\"},\"image\":{\"@id\":\"https:\\\/\\\/test.antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Como obter ficheiros de registo do Avast Business? - Avast Antivirus Profissional","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"pt_PT","og_type":"article","og_title":"Comment obtenir des fichiers de logs pour Avast Business ? - Avast Antivirus Professionnel","og_description":"Pour fournir les logs Avast Business d’un poste client (PC ou server Windows): 1. 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