{"id":10076,"date":"2026-01-13T16:21:02","date_gmt":"2026-01-13T15:21:02","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?page_id=10076"},"modified":"2026-02-27T14:13:12","modified_gmt":"2026-02-27T13:13:12","slug":"suporte-tecnico-gratuito","status":"publish","type":"page","link":"https:\/\/test.antivirusedition.com\/pt\/support-technique-gratuit\/","title":{"rendered":"Suporte t\u00e9cnico gratuito"},"content":{"rendered":"
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Um servi\u00e7o de apoio ao cliente prestado por pessoas, gratuito e dispon\u00edvel para a instala\u00e7\u00e3o do seu antiv\u00edrus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Na AntivirusEdition.com, o apoio ao cliente \u00e9 parte integrante do nosso servi\u00e7o. Quer seja um particular ou um profissional, beneficia gratuitamente de um acompanhamento personalizado antes, durante e ap\u00f3s a sua compra.<\/p>

O nosso servi\u00e7o t\u00e9cnico est\u00e1 dispon\u00edvel por e-mail, atrav\u00e9s deste formul\u00e1rio<\/strong><\/a> ou atrav\u00e9s do chat online no nosso site.<\/p>

O apoio t\u00e9cnico por e-mail e por chat permite-nos enviar-lhe capturas de ecr\u00e3 ou fotografias com coment\u00e1rios para o orientar na instala\u00e7\u00e3o do seu antiv\u00edrus ou na resolu\u00e7\u00e3o do seu problema, algo que o apoio t\u00e9cnico por telefone n\u00e3o permite. Com efeito, por telefone, sem ver o seu ecr\u00e3, \u00e9 imposs\u00edvel estabelecer um diagn\u00f3stico.<\/p>

Durante as nossas interven\u00e7\u00f5es, iremos solicitar-lhe que nos forne\u00e7a os seguintes elementos:
\u2013 C\u00f3pia da mensagem de erro<\/strong> que aparece no seu ecr\u00e3.
\u2013 O sistema operativo<\/strong> do seu dispositivo (Windows, Mac, iOS ou Android)
\u2013 A descri\u00e7\u00e3o mais precisa do problema<\/strong>. Obter\u00e1 a solu\u00e7\u00e3o para o seu problema mais rapidamente se nos escrever: \u00ab Instalei o meu antiv\u00edrus Avast no meu PC com Windows, mas quando clico no \u00edcone do Avast, o programa n\u00e3o abre<\/em> \u00bb. Por outro lado, se nos escreverem: \u00ab O meu software n\u00e3o funciona<\/em> \u00bb, teremos de lhe pedir informa\u00e7\u00f5es adicionais, o que ir\u00e1 atrasar a resolu\u00e7\u00e3o do seu problema.<\/p>

80% dos pedidos que recebemos s\u00e3o resolvidos em 24 horas<\/strong> e 97%: os pedidos s\u00e3o resolvidos em 48 horas. A nossa equipa \u00e9 composta por pessoas competentes (n\u00e3o por rob\u00f4s) que fazem tudo o que est\u00e1 ao seu alcance para garantir a sua satisfa\u00e7\u00e3o. Compreendemos a frustra\u00e7\u00e3o que pode sentir perante uma quest\u00e3o t\u00e9cnica para a qual procura desesperadamente uma resposta; no entanto, pedimos-lhe que tratar a nossa equipa com benevol\u00eancia<\/strong>. Muitas vezes, esta \u00e9 a melhor forma de obter uma resposta mais rapidamente!<\/p>

Exemplos de pedidos frequentes<\/h2>

N\u00e3o recebeu o e-mail com a licen\u00e7a?<\/strong>
Verifique a sua pasta de spam ou a pasta \u201cPromo\u00e7\u00f5es\u201d no Gmail.
Procure o remetente: contact(@)avastedition.com
Aguarde alguns minutos (alguns fornecedores de e-mail aplicam filtros tempor\u00e1rios)
Se precisar de ajuda, n\u00e3o hesite em contacte o nosso servi\u00e7o de apoio ao cliente<\/a>.<\/p>

Est\u00e1 a ter algum problema com a instala\u00e7\u00e3o?<\/strong>
Contacte o nosso servi\u00e7o de apoio ao cliente<\/strong><\/a> indicando o sistema operativo do seu dispositivo (Windows, Mac, iOS ou Android), a mensagem de erro exata tal como aparece no seu ecr\u00e3 e uma descri\u00e7\u00e3o precisa do problema que est\u00e1 a enfrentar. Um cliente que forne\u00e7a o m\u00e1ximo de detalhes poss\u00edvel obt\u00e9m uma resposta mais rapidamente do que aquele que se limita a indicar: \u00ab O software n\u00e3o se instala<\/em> \u00bb.<\/p>

N\u00e3o sabe qual a vers\u00e3o que deve escolher (Avast ou Norton)?<\/strong>
O nosso Guia de compra do Avast<\/strong> e<\/strong> Norton<\/strong><\/a> descreve em pormenor todas as funcionalidades de cada um dos programas Avast e Norton. No entanto, se ainda tiver d\u00favidas, n\u00e3o hesite em entre em contacto com a nossa equipa<\/strong><\/a>.<\/p>

Quer transferir o seu antiv\u00edrus para outro dispositivo?<\/strong>
Desinstale o software Avast do seu computador antigo. Para tal, aceda ao Painel de Controlo > Programas > Desinstalar um programa > Selecione o software Avast na lista de programas e clique em \u00abDesinstalar\u00bb. Reinicie o computador para concluir a desinstala\u00e7\u00e3o.
No seu novo PC, instale o software Avast utilizando o link de instala\u00e7\u00e3o que recebeu por e-mail aquando da sua encomenda. Em seguida, no software Avast, aceda a Menu > Subscri\u00e7\u00e3o > Introduzir um c\u00f3digo de ativa\u00e7\u00e3o > Copie e cole o c\u00f3digo que recebeu por e-mail aquando da sua encomenda.<\/p>

Tem mais alguma d\u00favida?<\/strong>
Consulte as nossas perguntas frequentes<\/strong><\/a> para obter uma resposta r\u00e1pida \u00e0 sua pergunta. Se esta n\u00e3o estiver abordada nas Perguntas Frequentes, ent\u00e3o contacte o nosso servi\u00e7o t\u00e9cnico<\/strong><\/a>.<\/p>

A nossa equipa orienta-o, sem jarg\u00e3o t\u00e9cnico e sem custos adicionais!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Un support client humain, gratuit et disponible pour l\u2019installation de votre antivirus Chez AntivirusEdition.com, l\u2019assistance fait partie int\u00e9grante de notre service. Que vous soyez un particulier ou un professionnel, vous b\u00e9n\u00e9ficiez gratuitement d\u2019un accompagnement personnalis\u00e9 avant, pendant et apr\u00e8s votre achat. Notre service technique est disponible par Email, via ce formulaire ou via le Tchat […]<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-10076","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport technique gratuit - Avast Antivirus Professionnel<\/title>\n<meta name=\"description\" content=\"B\u00e9n\u00e9ficiez d\u2019un support client humain et gratuit pour l\u2019installation de votre antivirus Avast. 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