As soon as your order has been confirmed, your antivirus software is delivered automatically by email. No need to wait for a parcel: you’ll receive your licence key, the secure download link and a step-by-step installation guide via email.
The average delivery time for each order is 7 minutes after payment has been made.
We use an automated, encrypted and monitored system to ensure the confidentiality of your data.
All shipments are processed via our secure platform, which features:
– SSL encryption of transactions and emails.
– Submissions should be sent from an official email address: contact(@)avastedition.com
– No suspicious attachments; everything is hosted on our certified servers
– Compatible with Gmail, Outlook, Yahoo, etc.
Receiving your licence key by email is also a more environmentally friendly option than receiving software in a boxed format (no packaging waste, no pollution caused by delivery).
Please check your spam folder or the “Promotions” folder in Gmail.
Search for the sender: contact(@)avastedition.com
Please wait a few minutes (some email providers may temporarily filter emails)
If you need any help, please don’t hesitate to contact our customer service team.
The email you are about to receive contains:
– The single licence key
– The official download link
– Clear installation instructions
We’re here to help you activate your antivirus software with no hassle. If you have any questions, our team will get back to you quickly by email or via online chat. Technical support via email and via chat, we can send you screenshots or annotated photos to guide you through installing your antivirus software or resolving your problem – something that isn’t possible with telephone support. Indeed, over the phone, without being able to see your screen, it is impossible to diagnose the problem.
During our visits, we will ask you to provide the following:
- A copy of the error message which appears on your screen.
- The operating system of your device (Windows, Mac, iOS or Android)
- As detailed a description of the problem as possible. You’ll get your problem sorted more quickly if you write to us: « I’ve installed my Avast antivirus on my Windows PC, but when I click on the Avast icon, the programme doesn’t open ». Whereas if you write to us: « My software isn't working », we will need to ask you for further details, which will delay the resolution of your problem.
You can download your invoice and retrieve your licence key from your customer area.
Shop with peace of mind: Your antivirus software is sent directly to your inbox, ready to protect you.
