To deactivate the automatic renewal of your order, please follow the steps in the following documentation:
Deactivate the automatic renewal service for Avast orders
If your account has already been debited, then Apply for a refund here.
We understand your request and thank you for contacting us.
However, we would like to kindly inform you that if the direct debit on your bank indicates «NEXWAY», «AVAST*ADAP», «AVAST ADAP» or «DIGITAL RIVER», we are unfortunately unable to issue a refund, as this transaction is out of our hands.
To give you a concrete example:
If you buy a garden table from Leclerc, you can't claim it back from Carrefour. The same applies here.
We therefore invite you to contact Avast's official customer service directly via their website: www.avast.com for all enquiries relating to your purchase.
As an Avast distributor, we do not keep our customers' bank details. We are therefore unable to automatically renew any AVAST antivirus licences purchased on our AntivirusEdition.com site.
Thank you for your understanding.
