At AntivirusEdition.com, support is an integral part of our service. Whether you’re a private individual or a business, you’ll receive free, personalised support before, during and after your purchase.
Our technical support team can be contacted by email, via this form or via the online chat on our website.
Technical support via email and live chat allows us to send you screenshots or annotated photos to guide you through installing your antivirus software or resolving your problem – something that is not possible with telephone support. Indeed, over the phone, without being able to see your screen, it is impossible to diagnose the problem.
During our visits, we will ask you to provide the following:
- A copy of the error message which appears on your screen.
- The operating system of your device (Windows, Mac, iOS or Android)
- The most accurate description of the problem. You’ll get your problem sorted more quickly if you write to us: « I’ve installed my Avast antivirus on my Windows PC, but when I click on the Avast icon, the programme doesn’t open ». Whereas if you write to us: « My software isn't working », we will need to ask you for further details, which will delay the resolution of your problem.
80% of the enquiries we receive are resolved within 24 hours and 97%: enquiries are dealt with within 48 hours. Our team consists of skilled people (not robots) who do everything they can to ensure your satisfaction. We understand the frustration you may feel when faced with a technical issue for which you are desperately seeking an answer; however, we ask that you treat our team with kindness. This is often the best way to get a reply more quickly!
Haven’t received the licence email?
Please check your spam folder or the “Promotions” folder in Gmail.
Search for the sender: contact(@)avastedition.com
Please wait a few minutes (some email providers may temporarily filter emails)
If you need any help, please don’t hesitate to contact our customer service team.
Are you having trouble with the installation?
Contact our customer service team Please specify your device’s operating system (Windows, Mac, iOS or Android), the exact error message as it appears on your screen, and a detailed description of the problem you are experiencing. Customers who provide as much detail as possible receive a response more quickly than those who simply say: « The software won’t install ».
Not sure which version to choose (Avast or Norton)?
Our Avast buying guide and Norton sets out all the features of each of the Avast and Norton software programmes. However, if you still have any doubts, please feel free to contact our team.
Would you like to transfer your antivirus software to another device?
Uninstall your Avast software from your old PC. To do this, go to Control Panel > Programmes > Uninstall a programme > Select your Avast software from the list of programmes, then click «Uninstall». Restart the computer to complete the uninstallation.
On your new PC, install your Avast software using the installation link you received by email when you placed your order. Then, in your Avast software, go to Menu > Subscription > Enter an activation code > Copy and paste the code you received by email when you placed your order.
Do you have any other questions?
See our FAQs to get a quick answer to your question. If your question isn’t covered in the FAQs, then Please contact our technical support team.
Our team is here to guide you, without any technical jargon and at no extra cost!
