1. Legal notices
The AntivirusEdition.com website is published by EU4CMS, a simplified joint-stock company (SAS) with a share capital of 5,030.52 euros, whose registered office is situated at 6 rue des écoliers, 56140 Caro, FRANCE, registered in the Trade and Companies Register under SIRET number: 44480024700041.

2. Scope
These General Terms and Conditions of Sale (GTC) apply to all sales of Avast, Norton, AVG and CCleaner cloud-based antivirus software (downloadable digital products), published by GEN DIGITAL (hereinafter «the publisher»). Any internet user may view the General Terms and Conditions of Sale at www.AntivirusEdition.com (hereinafter the «website»). As these General Terms and Conditions of Sale may be subject to change, the applicable terms are those in force on the website on the date you place your order. These general terms and conditions of sale apply exclusively between EU4CMS (hereinafter «we») and any person (whether a private individual or a business) intending to make or making a purchase (hereinafter «you» or «the Customer») via our website www.AntivirusEdition.com.
EU4CMS acts as the official distributor for GEN DIGITAL.
Confirmation of an order implies unconditional acceptance of these Terms and Conditions, which take precedence over any other document.

3. Orders
3.1 Ordering process
The customer selects the products they wish to purchase on the website, adds them to their basket, and then confirms their order after accepting these Terms and Conditions.

3.2 Customer information
The customer undertakes to provide accurate information when placing an order. The website operator cannot be held liable in the event of any data entry errors (email address, name, etc.) that prevent the product or invoice from being sent.
It is the customer’s responsibility to check the details of their order carefully before proceeding to payment. By proceeding to payment, the customer agrees to pay the price of the software licence as stated on the website at the time of purchase. Failure to comply with these obligations or non-payment of the order (a cheque being refused upon clearance or a credit card payment being declined) may result in the licence number being cancelled without notice.

3.3 Price
The prices shown on the website are the official retail prices provided by GEN DIGITAL, and are valid at the time of ordering. They are quoted and invoiced in euros, inclusive of all French taxes. Our VAT number is FR77444800247.

3.4 Sales promotions
Unless otherwise stated, the promotions displayed on the website are valid for both business customers and private individuals, and apply to any order placed and paid for during the promotion period indicated on the website. One-off promotional offers cannot be combined with status-related discounts (Education, Government, Medical sector, etc.) of -30% and -50%, nor with renewal discounts of -30% on retail prices.
In relation to the promotional offers displayed on the AntivirusEdition.com website, the customer accepts that any order placed during a promotional period, for which payment has not been received by us within the promotion’s validity period (before 12:00 on the last day of the promotion – GMT+2), will be automatically cancelled.
If payment by bank transfer or cheque is received after the end of the promotional period, your cheque or a refund by bank transfer will be returned to you within 30 days of the date on which it was received at our offices. To this end, you will be required to provide us with your bank details upon prior request from our sales team via email.

3.5 Adding Avast Business licences
When a customer orders additional licences for Avast Essential Business Security, Avast Premium Business Security, Avast Ultimate Business Security and Avast Business Patch Management, these licences will automatically have the same expiry date as the first order. The customer will therefore only pay for the few months remaining until the original expiry date of their first order.
To add additional licences to an initial order, you must:
• already have valid Avast Business licences.
• ALWAYS go via a request for a quote to obtain the specific rate for adding a licence. Any order placed via a customer account without first obtaining a quote will be treated as a new licence, and it will not be possible to align the expiry date of that order with previous orders.
The pro-rata rate offer cannot be combined with any other discount.

3.6 Support
Our technicians do everything in their power to ensure that Avast, Norton, CCleaner and AVG software, as well as the computer systems on which they work whilst providing support services, function correctly.
However, our technicians – and therefore our company – shall under no circumstances be held liable for any malfunction resulting from the installation of software on a computer (remote control software, antivirus software), in particular for any loss of data, loss of use of IT equipment or any loss of business resulting from the remote control of the computer(s) belonging to the Customer who has subscribed to a Support service. It is the responsibility of the Customer subscribing to the Support service to make a backup of their data in advance and to check the integrity of the backups. Support services are therefore provided at the subscriber’s own risk. During a support intervention, our technicians may have access to all data stored on the computers concerned. It is therefore the Customer’s responsibility to ensure the confidentiality of any sensitive data or to ensure that such data cannot be accessed (by copying it to an external, disconnected storage device or by encrypting it).

4. Payment and invoicing
4.1 Accepted payment methods
We accept online payments by Visa, MasterCard and other French credit cards, as well as bank transfers, cheques and postal orders. Bank or postal cheques are also accepted, but only if they are drawn in France and issued by a bank with a branch in France. Credit card payments are processed on Monetico’s secure servers, which belong to the Crédit Mutuel/CIC Banque group, ensuring complete security and confidentiality.

4.2 Transaction security
Transactions are secured using SSL and processed by a PCI-DSS-certified payment service provider. No bank details are stored on the website. We do not have access to our customers’ bank details at any time.

4.3 PayPal payment in 4 instalments, interest-free
PayPal offers a payment plan in four instalments for amounts ranging from €30 to €2,000. PayPal is an American online payment platform available worldwide. With this payment plan, you can spread the cost of your AVAST antivirus software over four equal monthly instalments.

Features of the PayPal 4-instalment payment option
Amount: For purchases between €30 and €2,000
Fees: None
Payment: 25% of the total amount on the day of the order, followed by 25% after 30 days, 25% after 60 days and 25% after 90 days

How do I use PayPal’s 4-instalment payment option?
PayPal customers
1. Register a bank card with your PayPal account by following the instructions, then confirm your bank card
2. Select PayPal as your payment method after confirming your basket on the retailer’s website
3. Select the 4-instalment payment option (this will appear if the cardholder and the purchase are eligible for payment in instalments)
4. Complete the purchase after receiving authorisation within a few seconds

People who are not PayPal customers
1. Create an account on the PayPal website
2. Register your bank card or the bank account to be linked to it via the ‘Wallet’ tab, then click the ‘Register a bank account’ button, and follow the instructions
3. When paying on the retailer’s website, select PayPal and then “Pay in 4 instalments”
4. A timeline is immediately available in the PayPal app to help you keep track of your budget.

Why might your PayPal payment in four instalments be declined?
Payment in four instalments via PayPal may be declined for a number of reasons:
• The PayPal account does not have sufficient funds to pay the first quarter of the amount, so the buyer must top it up
• The PayPal account is not linked to a current account or a bank card; the buyer must log in to their PayPal account to link one or the other
• The credit card payment limit has been reached; the buyer must ask their bank to increase it
• You do not live in mainland France
• Payment in instalments is not governed by the Consumer Code; PayPal reserves the right to refuse such payments without having to provide a reason
• This service is provided exclusively by PayPal; we cannot under any circumstances be held liable for any refusal by PayPal. Any complaints must be addressed to PayPal’s customer service team: https://www.paypal.com/fr/smarthelp/contact-us
Please note that PayPal will charge a fee of 8% of the transaction amount for any late or unpaid payments.

A loan is a financial commitment and must be repaid. Check that you can afford the repayments before taking one out.

4.4 Invoice
An invoice will automatically be available in your customer account once payment has been confirmed. You can also request that your invoice be sent to you by email by contacting our customer service team.

5. Delivery of products
5.1 Nature of the products
The products sold are exclusively digital (antivirus software and licences). No CD-ROMs or «boxed» software are sent by post.

5.2 Delivery terms
As soon as we have received and accepted your payment, you will receive an email notifying you that your invoice and licence numbers are available on our website and can be accessed via your customer account. In the very unlikely event that you do not receive this confirmation email promptly, please contact us by email via our contact form, stating your full name, your order number and the date of your order.

6. Right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to computer software supplied in digital form once its performance has commenced with the customer’s express consent.
Where the right of withdrawal is exercised, the trader shall refund the consumer the full amount paid, including delivery costs, without undue delay and no later than fourteen days from the date on which the trader is informed of the consumer’s decision to withdraw. The trader shall make this refund using the same means of payment as that used by the consumer for the initial transaction, unless the consumer has expressly agreed to the use of a different means of payment and provided that the refund does not incur any costs for the consumer.

7. Statutory guarantees
The customer is entitled to the statutory guarantees of conformity set out in Articles L217-4 to L217-14 of the Consumer Code.
The statutory guarantee of conformity is a guarantee against any manufacturing defects at the time of purchase or delivery of a product. It is mandatory. All sellers must provide a statutory guarantee of conformity for every product. The statutory guarantee applies to digital goods.
A failure to comply is said to occur in the following situations:
– Clearly unsuitable for the use normally expected of a similar item (for example, a product normally intended to operate wirelessly on battery power but which ultimately has to be plugged into the mains)
– Goods that do not match the description provided by the seller, even if they are in perfect working order (for example, the colour does not match the model shown)
– Goods that do not possess the qualities advertised by the seller or agreed with you (for example, a cooker hood advertised as being particularly quiet but which turns out to be noisy).
– Goods that have a manufacturing fault, a defect or are poorly assembled
– Installation that was not carried out correctly by the seller, or an incomplete or incomprehensible installation manual preventing you from fitting the appliance properly

Defects may be caused by:
– the good in itself,
– packaging,
– assembly instructions,
– the installation, where this was carried out by the seller or under the seller’s supervision.

However, the statutory guarantee of conformity does not apply if:
– you were aware of the fault at the time of purchase,
– you could not have been unaware of the fault at the time of purchase (for example, if the seller informed you of it),
– the fault is caused by materials that you have supplied or added (for example, if you fit a non-compliant battery into your phone).

The statutory guarantee of conformity applies to contracts:
– Sale of tangible goods (items, furniture or merchandise), whether new or second-hand,
– Sale of digital goods and services (subscription to or purchase of software, subscription to a television or music streaming service: live streaming of multimedia content (music, videos) that does not require downloading, downloading a file, etc.)
– Supply of goods to be manufactured or produced (furniture-making, bespoke windows, etc.).

The statutory guarantee of conformity does not apply to goods sold at public auctions or by a judicial officer (formerly a bailiff and judicial auctioneer).
Contracts must be entered into between a private consumer and a professional seller. The guarantee does not apply in the case of a sale between two private individuals or between two professionals.
You have two years from the date of delivery of the goods to make a claim under the warranty. There is no charge for this.
The fault is automatically deemed to have existed prior to the purchase of the product. You are therefore not required to provide evidence of when the fault first appeared.
If the seller disputes the validity of the guarantee and believes that the fault arose after the purchase, it is up to them to prove this.
You can return the product to the seller in exchange for a receipt, or notify them by post, preferably by registered post with acknowledgement of receipt. You can use a template to help you draft your letter.
Your letter must be accompanied by proof of purchase: delivery note, invoice or receipt.
For a digital product or service that includes updates, the warranty remains valid until the end of the update period. In the event of a digital product requiring repair, the customer may request an extension of the warranty until the product has been repaired.
You must choose between having the non-compliant goods repaired or replaced. If there is a clear difference in cost between the two options, the seller may insist on the cheaper option.
You can receive a full refund (by returning the product) or a partial refund (by keeping the product) if both of the following conditions are met:
– are not possible (for example, if production has ceased),
– or cannot be implemented within one month of your complaint,
– or cause you significant inconvenience. Your letter must be accompanied by proof of purchase: delivery note, invoice or receipt.
For a digital product or service that includes updates, the warranty remains valid until the end of the update period. In the event of a digital product requiring repair, the customer may request an extension of the warranty until the product has been repaired.
You must choose between having the non-compliant goods repaired or replaced. If there is a clear difference in cost between the two options, the seller may insist on the cheaper option.
You can receive a full refund (by returning the product) or a partial refund (by keeping the product) if both of the following conditions are met:
– are not possible (for example, if production has ceased),
– or cannot be implemented within one month of your complaint, or cause you significant inconvenience.

8. Responsibilities
AntivirusEdition.com cannot be held liable for:
consequential damages arising from the use of the software; ;
use that does not comply with the supplier’s (GEN DIGITAL) terms and conditions; ;
a technical incompatibility between the software and the user’s equipment.
We cannot guarantee that Avast, Norton, AVG or CCleaner software will always be available and fully functional, as they are owned by the publisher GEN DIGITAL. We therefore act as an official reseller and distributor of licence keys for Avast, Norton, AVG and CCleaner antivirus solutions. You must ensure your own protection against data loss. As a new or modified installation of the software may pose a risk of data loss, you must ensure that your data is secured by all possible means. The customer is solely responsible for their use of Avast software and may not hold us liable for any claims and/or legal proceedings brought against them.

9. Intellectual property
The software sold remains the property of its respective publishers. The purchase of a licence does not confer any intellectual property rights, but only a non-exclusive right of personal or professional use, in accordance with the terms of the supplier’s licence agreement.

10. Personal data and cookies
10.1 Data collection and processing
The personal data collected (name, email address, IP address, etc.) is required for order processing. It is processed in accordance with the General Data Protection Regulation (GDPR).

Customers may access, correct or delete their data by writing to contact@antivirusedition.com.

You can register free of charge on the BLOCTEL cold-calling opt-out list (www.bloctel.gouv.fr) so that you will no longer receive unsolicited telephone marketing calls from businesses with which you do not currently have a contractual relationship, in accordance with the Consumer Act No. 2014-344 of 17 March 2014.
Any consumer can register for this list free of charge on the website https://conso.bloctel.fr/index.php/inscription.php.

10.2 Use of cookies
The website uses functional and analytical cookies. Customers are informed of their use on their first visit via a dedicated banner, and may refuse them or adjust their settings.

11. Retention of title
The products remain the property of AntivirusEdition.com until full payment has been received. The customer is not authorised to assign or transfer the rights and obligations arising from this contract.

12. Courtesy clause
We would like to inform our customers and resellers that our teams are made up of dedicated individuals who do their utmost to respond to your enquiries within a reasonable timeframe, often within 24 hours. However, circumstances beyond our control, such as server updates carried out by third parties like GEN DIGITAL, may occasionally cause delays in our operations.
Our teams also strive to treat all our customers and resellers with courtesy and respect. In return, we expect the same courtesy and respect from our customers and resellers. Consequently, insults, threats and derogatory messages directed at our teams will not be tolerated.
In such circumstances, we will be obliged to take appropriate action, such as closing the customer’s or reseller’s account and terminating our business relationship. We thank you for your understanding and cooperation.

13. Disputes and competent court
13.1 Prior complaint
Any complaints should be sent by email to contact@antivirusedition.com.

13.2 Mediation
In accordance with Article L612-1 of the Consumer Code, the customer has the right to seek the assistance of a consumer ombudsman free of charge.

13.3 Governing law
These General Terms and Conditions are governed by French law. In the event of a dispute, jurisdiction is vested in the competent French courts, unless otherwise required by mandatory provisions. The consumer may bring proceedings either before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court for the place where they were resident at the time the contract was concluded or the event giving rise to the damage occurred.

14. Acceptance of the Terms and Conditions
The customer declares that they have read and accepted the terms and conditions of the order, including, in particular, the information regarding the characteristics of the products or services ordered, the price and delivery, as well as these General Terms and Conditions, prior to confirming their order. Acceptance is indicated by ticking a box when placing the order.
The customer declares that they have full legal capacity to place an order and to accept these terms and conditions. The contract is formed as soon as the customer completes and confirms the form on the website and once EU4CMS has accepted and processed the order. Unless proven otherwise, the data recorded by EU4CMS shall constitute proof of all transactions between EU4CMS and its customers.